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Doctors and hospitals are required under federal law (as well as many state laws) to provide deaf and hard of hearing people with equal access to their services.
Title III of the Americans with Disabilities Act (ADA) requires public accommodations (which includes doctors’ offices and hospitals) to provide equal access to their programs and services. 42 U.S.C. §§ 12181-12183. Moreover, public accommodations are required to provide “appropriate auxiliary aids and services where necessary to ensure effective communication with individuals with disabilities.” 28 C.F.R. § 36.303(c). These auxiliary aids and services include the provision of “qualified interpreters, notetakers, computer-aided transcription services, written materials,... or other effective methods of making aurally delivered materials available to individuals with hearing impairments.” 28 C.F.R. § 36.303(b)(1). Deaf and hard of hearing people are not to be charged for such accommodations. 28 C.F.R. § 36.301(c).
While there may be several ways to communicate with a deaf or hard of hearing patient, it is important that the communication be effective especially when a doctor is discussing complex medical issues with a client. To better ensure that a patient fully understands the medical options and risks, a doctor would be well served to grant the patient’s preference in terms of the communication mode provided.
More information about doctors' obligations to deaf and hard of hearing patients can be found on the website of the National Association of the Deaf (NAD).More information about hospitals' obligations to deaf and hard of hearing patients can also be found on the website of the National Association of the Deaf (NAD).
To help doctors and hospitals with these communication needs, MCLD can serve as a resource.
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